Innovation in servicing your customers – professional call center solutions
Full-scale operation of telephone customer services, handling inbound calls, letters (e-mails) and online webchat messages with guaranteed service levels. Information supply, managing invoicing and other transactions, handling customer complaints, taking orders, offering technical assistance.
Opening hours on demand, customer services in Hungarian and in 8 other languages, flexible capacity adjusted to the actual workload.Read more
Temporary or continuous provision of high volume, pro-active outbound call management services. Lead generation, telesales, soft collection, database management, CATI researches.
Periodically up-dated business and consumer opt-in databases amounting to 330 thousand registered clients, multi-criteria segmentation. Long-term conscious support of, CRM-based sales and relationship marketing.
Periodic or long-term hire of trained, practised call center personnel with experience adjustable to different tasks and individual conditions of selection (education or knowledge of different languages, etc.).
Flexible number of employees and shifts both adjusted to the workload required, guaranteed availability, immediately reachable and trained workforce.
As the first Hungarian call center established, in a unique way we have gained a professional experience spanning over 20 years.
The main strength factor of our company is the high level of services based on our own internal resources. Your customers are serviced exclusively by our own employees, we do not employ students or teleworkers. We use our own, physically installed and regularly audited informatics background and we do not upload data of your customers to „the cloud”.
You and your clients are serviced in a professional way. Flexible project coordination, ISO certified quality assurance, reliable technical background and trained, practised call center personnel.