Unique experience spanning 24 years

Multilingual services

Shared resources, flexible capacities

ISO certified quality assurance

Audited IT background

Service level guarantees

Innovation in servicing your customers – professional call center solutions

Customer services, helpdesk

Full-scale operation of telephone customer services, handling inbound calls, letters (e-mails) and online webchat messages with guaranteed service levels. Information supply, managing invoicing and other transactions, handling customer complaints, taking orders, offering technical assistance.

Opening hours on demand, customer services in Hungarian and in 8 other languages, flexible capacity adjusted to the actual workload.

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Telemarketing

Temporary or continuous provision of high volume, pro-active outbound call management services. Lead generation, telesales, soft collection, database management, CATI researches.

Periodically up-dated business and consumer opt-in databases amounting to 330 thousand registered clients, multi-criteria segmentation. Long-term conscious support of, CRM-based sales and relationship marketing.
 

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Workforce rental

Periodic or long-term hire of trained, practised call center personnel with experience adjustable to different tasks and individual conditions of selection (education or knowledge of different languages, etc.).

Flexible number of employees and shifts both adjusted to the workload required, guaranteed availability, immediately reachable and trained workforce.
 

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We are the first

As the first Hungarian call center established, in a unique way we have gained a professional experience spanning over 20 years.

Own resources

The main strength factor of our company is the high level of services based on our own internal resources. Your customers are serviced exclusively by our own employees, we do not employ students or teleworkers. We use our own, physically installed and regularly audited informatics background and we do not upload data of your customers to „the cloud”.

Premium level of services

You and your clients are serviced in a professional way. Flexible project coordination, ISO certified quality assurance, reliable technical background and trained, practised call center personnel.

24
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years experience

208
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clients

40
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million contacts

98
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client satisfaction (NPS %)

Our clients