Innovation in servicing your customers – professional call center solutions
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Customer services, helpdesk
Full-scale operation of telephone customer services, handling inbound calls, letters (e-mails) and online webchat messages with guaranteed service levels. Information supply, managing invoicing and other transactions, handling customer complaints, taking orders, offering technical assistance.
Opening hours on demand, customer services in Hungarian and in 8 other languages, flexible capacity adjusted to the actual workload.
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Telemarketing
Temporary or continuous provision of high volume, pro-active outbound call management services. Lead generation, telesales, soft collection, database management, CATI researches.
Periodically up-dated business and consumer opt-in databases amounting to 330 thousand registered clients, multi-criteria segmentation. Long-term conscious support of, CRM-based sales and relationship marketing.
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CRM solutions
Planning, development and operation of complex CRM (Customer Relationship Management) solutions. Completion of full-scale advisory, consulting, marketing, legal and informatics tasks.
Increasing customer satisfaction, better customer experience and higher levels of customer value. We assist you in establishing the long term conditions for successfully keeping existing and acquiring new customers.
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We are the first
As the first Hungarian call center established, in a unique way we have gained a professional experience spanning over 20 years.
Own resources
The main strength factor of our company is the high level of services based on our own internal resources. Your customers are serviced exclusively by our own employees, we do not employ students or teleworkers. We use our own, physically installed and regularly audited informatics background and we do not upload data of your customers to „the cloud”.
Premium level of services
You and your clients are serviced in a professional way. Flexible project coordination, ISO certified quality assurance, reliable technical background and trained, practised call center personnel.
